Warranty and Refund

We are pleased to offer you a range of high-quality plants and are committed to ensuring that each plant arrives in the best possible condition. Our shipping guarantee policy is designed to protect your investment and ensure your complete satisfaction.

1- Guarantee Conditions
Our guarantee covers the following aspects:
Plant Condition: We guarantee that the plants will be shipped in excellent condition, properly packaged to protect them during transit.
Timely Delivery: We commit to meeting the delivery times specified at the time of purchase.
Packaging Integrity: We guarantee that the packaging of the plants will be adequate to prevent damage during shipping.

2- Guarantee Terms
Guarantee Period: Our guarantee is valid for 14 days from the date of delivery.
Reporting Issues: Any issues must be reported within 48 hours of receiving the plants. To do this, contact our customer service via email or phone, providing details and photos of the plants and the packaging.

3- Guarantee Coverage
The guarantee covers the following cases:
Transport Damage: If the plants arrive damaged due to transport, we will offer a free replacement or a full refund.
Plants in Poor Condition: If the plants are in unacceptable condition upon arrival, we will provide a free replacement or a full refund.
Delayed Delivery: If the delivery is significantly delayed due to issues attributable to our shipping service, we will refund the shipping costs.

4- Guarantee Exclusions
The guarantee does not cover:
Improper Handling After Delivery: Damage caused by improper handling of the plants after delivery.
Adverse Weather Conditions: Damage caused by adverse weather conditions during shipping.
Address Errors: Delayed or missed deliveries due to an incorrect or incomplete address provided.

5- Claim Procedure
To file a claim, follow these steps:
Contact Customer Service: Send an email to [email address] within 48 hours of receiving the shipment.
Provide Evidence: Attach clear photos of the damaged plants and packaging, and describe the problem in detail.
Claim Evaluation: Our team will review your claim within 3-5 business days.
Resolution: We will inform you of the outcome of the claim and proceed with the replacement of the plants or the refund, as appropriate.

6- Changes to the Guarantee Policy
We reserve the right to modify this guarantee policy at any time. Any changes will be posted on our website and will apply to shipments made after the date of publication.

7- Contact
For any questions regarding our shipping guarantee policy, please do not hesitate to contact our customer service.

Thank you for choosing our products. We are committed to providing you with a satisfying and worry-free shopping experience.